RAPHAEL LAWRENCE OPEYEMI
IT Professional | Backend Developer
Taiwo Adegoke close, Temidayo lane 6, Ajadi Ologuneru, Ibadan, 101011, Ibadan, NG.About
Dedicated IT professional with over three years of experience in network operations, IT support, and infrastructure monitoring, complemented by a robust academic background in Computer Science and Software Engineering. Skilled in maintaining reliable IT systems, troubleshooting complex hardware/software issues, and ensuring seamless 24/7 technology operations. Possessing hands-on expertise in backend development technologies including JavaScript, Node.js, Express.js, and MongoDB, I excel at leveraging problem-solving and analytical thinking to deliver reliable technology solutions that drive organizational productivity and enhance user experience.
Work
AMPLITUDETELECOMSAFRICA
|IT Support & Network Operations Specialist
Ibadan, Oyo, Nigeria
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Summary
Led 24/7 network surveillance and Tier 2 technical support, ensuring system reliability and proactive incident resolution for telecommunications infrastructure.
Highlights
Provided 24/7 Tier 2 technical support and comprehensive network surveillance, achieving rapid resolution of critical system and network incidents.
Managed the end-to-end lifecycle of trouble tickets using network management tools, from creation and assignment to resolution and closure, enhancing incident response efficiency.
Proactively monitored network and system performance, identifying and resolving potential issues to minimize downtime and enhance customer satisfaction.
Executed general system administration tasks and conducted routine checks on network elements, maintaining operational stability and performance.
Monitored supplier performance against Service Level Agreements (SLAs), escalating non-compliance to management to ensure service quality.
TRANTER IT INFRASTRUCTURE SERVICES
|Graduate Trainee
Ibadan, Oyo, Nigeria
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Summary
Completed an intensive graduate trainee program, gaining foundational knowledge and hands-on experience in IT infrastructure support and network fundamentals.
Highlights
Completed an intensive trainee program focused on core IT infrastructure support, hardware, and network fundamentals.
Gained practical experience in installing and configuring diverse computer hardware, software, systems, and network printers.
Developed proficiency in troubleshooting common PC, printer, POS/ATM hardware, and operating system issues.
Acquired foundational knowledge in virtualization, cloud computing concepts, and ITIL service operations, enhancing technical understanding.
UNIVERSITY COLLEGE HOSPITAL IBADAN
|Industrial Trainee
Ibadan, Oyo, Nigeria
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Summary
Delivered comprehensive Tier 1 technical support and managed IT peripherals, contributing to efficient hospital operations during industrial training.
Highlights
Provided comprehensive Tier 1 technical support to end-users, resolving a wide range of hardware, software, and network issues for efficient hospital operations.
Assisted with Active Directory management, including user account creation, password resets, and permissions, ensuring secure access for staff.
Configured, installed, and maintained various peripherals, including printers, scanners, and monitors, supporting daily operational needs.
Participated in testing and evaluating new technologies, contributing to improvements in hospital IT infrastructure and service delivery.
Education
University of Ibadan
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M.Sc.
Software Engineering
TechCrush Academy
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Program
Backend Development (Node.js, Express.js, MongoDB, Authentication, Deployment)
Courses
Node.js
Express.js
MongoDB
Authentication
Deployment
3MTT
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Program
Fullstack Web Development (HTML, CSS, JavaScript, Node.js, MongoDB)
Courses
HTML
CSS
JavaScript
Node.js
MongoDB
National Open University of Nigeria
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B.Sc.
Computer Science
Apatere Community High School
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High School Diploma
Languages
English
Certificates
Introduction to Cloud Computing
Issued By
Amazon Web Services (AWS)
Python for Machine Learning
Issued By
Great Learning Academy
Soft Skills Training Certificate
Issued By
Jobberman
Skills
IT Operations & Support
IT Infrastructure Support, Technical Support, Troubleshooting, System Monitoring, Network Monitoring, Hardware Maintenance, Software Maintenance, Incident Management, Ticket Management, System Administration, Network Operations, Performance Monitoring, ITIL Practices.
Backend Development
JavaScript, Node.js, Express.js, MongoDB, Authentication, Deployment, Fullstack Web Development, HTML, CSS.
Cloud Computing
Cloud Computing Fundamentals, Amazon Web Services (AWS).
Productivity Tools
Microsoft Word, Microsoft Excel, Microsoft PowerPoint.
Soft Skills
Problem Solving, Analytical Thinking, Team Collaboration, Communication, Time Management, Organizational Skills, Critical Thinking, Interpersonal Skills, Innovation, Adaptability, Pressure Management.